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  • The #NairaLife of a POS Agent Forced to Plot New Business Moves

    The 27-year-old in this #NairaLife worked security jobs for nine years before saving up to launch his POS business. But now, he might need to find something else because the current cash scarcity is a sign of things to come.

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    Every week,��91心頭利嫋 seeks to understand how people move the Naira in and out of their lives. Some stories will be struggle-ish, others will be bougie. All the time, it���ll be revealing.

    The 27-year-old in this #NairaLife worked security jobs for nine years before saving up to launch his POS business. But now, he might need to find something else because the current cash scarcity is a sign of events to come. 

    So, what are his options?

    What is your first memory of money?

    I���d say it was earning my first salary at my first job. 15k in 2011, and I���d just finished secondary school.

    Why was this a significant moment?

    My mum didn���t want me to get a job because she wanted me to go to school, even though it was almost impossible at the time. She was raising four kids on her ���20k teaching salary. At numerous points, she picked up extra tutorials and even had a small shop, but what she made was barely enough to cover the family���s basic needs. 

    You must have noticed I haven���t mentioned my dad. 

    I was waiting for us to get there. Where was he in all this?

    I���ve never known my dad to keep a job. He was a real estate agent, but it was never a regular stream of income. So he didn���t contribute financially, even though we all lived together.

    My mum carried all the load as best as she could. We lived in a single room until we could afford a 2-bedroom apartment. I didn���t even see a TV set in our house until I was 16 or 17.

    Ah, I get it. Back to the job

    I knew working was the only way I could help ease my mum���s financial burden, so that ���15k was everything. My boss liked me for some reason and made me a supervisor, so I didn���t have to operate the machinery or do any heavy lifting. However, I walked almost 40 minutes to work every day the entire time I worked there, which was about two years.

    Out of curiosity, what could ���15k do in 2011?

    It wasn���t what you would call big money, but it was good for me. For context, a bag of rice was about ���7- 8k, and I could get a pair of jeans for less than ���4k.

    This job gave me my first taste of financial freedom.

    However, I quickly realised I wasn���t good at keeping money, so I did the next best thing.

    What was that?

    My older sister was much better with money. Somehow, she always managed to keep money aside for future use, so I asked if I could save with her. At the end of every month, I���d send ���4k to her and forget about it. Two years later, I had about ���92k saved. I left the factory job around this time too.

    Why did you leave?

    A guy I worked with at the factory had moved on to a security company. In 2013, he reached out and asked if I���d like to join him. I got the job and my pay jumped to ���25k. 

    In the beginning, I worked single 24-hour shifts and took the following days off. Later, I picked up extra shifts on my days off. My salary increased to ���45k, but I also had to go to work every day. This went on for a year and a few months.

    In 2015, my former boss at the factory contacted me to tell me he could use my help. He offered me ���30k/month and an opportunity to work night shifts to increase my earnings. I accepted the offer ��� the pay wasn���t as great as what I earned from my double shifts at the security company, but at least, I didn���t have to work every day of the week. 

    That makes sense

    I should mention, I���d increased my monthly savings to ���10k/month.

    A few months after I returned to the factory job, my mum picked up the conversation about my returning to school.

    See, it took a lot of strength to agree to it. I feared that returning to school would affect my earnings and cash flow. Secondly, I didn���t feel particularly book-smart. But my mum wouldn���t let it go. In 2016, I got into a part-time programme at a polytechnic. I was 21 years old.

    How did that go?

    The polytechnic is in another state, so I quit my factory job. One of the first things I did upon resumption was to find another job, and I started working as a security staff again. My salary was ���25k and I only worked single shifts because of my class schedule. 

    Three years later, I wrote my final exams and got my diploma. 

    Well done

    Thanks, man. This was 2019, and I���d managed to save about ���200k with my sister���s help. When I returned home, I started planning to launch a business. First things first, I needed more money to raise some capital. So I returned to the one thing I knew how to do and had contacts for. 

    Another security job?

    Yes. I picked up two shifts and earned ���55k from both. Fortunately, one was at an office that closed by 4 p.m., giving me a break for the rest of the day. 

    The goal was to save enough money to raise business capital, so I started keeping ���25k with my sister every month. I was also sending ���20k home to my parents, so I was relying on the tips ��� anything between ���500 and ���1500 ��� I got during my shifts to cover my basic expenses. 

    I finally quit in February 2022 after saving ���500k. It took three years, but I could eventually leave the security gigs behind and start something of my own. 

    Whew. Did you know what business you wanted to pursue?

    It took some time, but I decided to start a POS business. A close friend had been in it for a few years and promised me it was profitable for him. He was making about ���15k per day, which I thought was fair. 

    The only problem was I still hadn���t learned to handle cash without spending it. But I braced myself and decided I would be disciplined with money. 

    How does someone set up an agent banking business?

    First, you need to find a suitable spot, preferably one where people can easily find you. Then you find out who is in charge of the spot and talk to them about renting it. If it���s a piece of land, you need a kiosk or something you���ll use as a shop. Most importantly, you need to apply for a POS machine. My friend helped me apply for mine ��� I submitted documents, paid ���30k, and got the device almost immediately. 

    The whole process cost me about ���100k. I kept another ���100k in the wallet and ���200k in cash. And I was in business. 

    Exciting

    It started a little slow as I was making between ���1500 and ���1800 every day. But when I considered that I could make up to ���70k a month ��� more money than I ever made at any of my security jobs ��� I saw it was a good call. 

    My customer base increased in months, and so did my earnings. I���m not even sure when it picked up; one day, I just realised I���d started averaging ���200k/month. This was in the second half of 2022.

    What did this mean for you?

    I could take better care of my people. I increased my parents��� allowance to ���60k/month and picked up a couple more financial responsibilities within the family. 

    It also meant I could expand to a new location. Unfortunately, this didn���t work out as I hoped. I wasn���t making enough to cover the costs of operations, so I shut second shop down.

    Finally, I figured it was time to get my own place. I found an apartment in December, and the rent is ���170k/year. 

    So much growth. Love to see it

    Thank you. One of my goals at the beginning of 2023 was to raise capital for a new business venture. Now, I���m not sure it���ll be possible. Not when the business is being threatened by the Central Bank of Nigeria���s cashless policy. I can read the writing on the wall. POS business will be redundant soon, and it���s giving me sleepless nights. 

    When did you first think there might be a threat to your business?

    From the moment the CBN announced the naira redesign and new withdrawal limits. My first thought was, ���It���s time to sit up and think of what is next.���

    I can still manage for the next two to four years because I don’t think Nigerians will fully switch to cashless transactions before that time. But I also want to be proactive. The current cash scarcity is a sign of things to come, and I need to prepare for the worst.

    Speaking of, how���s the cash scarcity affecting business?

    I���m making more money now than I did in the previous months. The problem is it���s difficult to get cash to operate. 

    Walk me through how you source cash these days

    It takes a lot of planning and strategy. I leave my house at 5:30 a.m. to beat the ATM queues. And if I���m lucky, I get to withdraw money from one of the machines. The sad part is most banks don���t allow you to withdraw more than ���20k per day. Luckily, I have multiple bank accounts. Between them, I withdraw up to ���100k daily.

    But on days when I don���t get money from the banks, I buy money from businesses that operate with cash ��� mostly filling stations and wholesale stores. For every ���100k I get, I pay them an extra ���6k. 

    Fascinating

    It���s stressful and more expensive, so the withdrawal charges have increased. Before, customers only had to pay ���100 or ���200 for withdrawals between ���1k and ���10k. Now, it���s ���400 to withdraw ���2k and ���1k to withdraw ���10k. 

    At the end of each day, I make between ���13k and ���15k. More people need cash, so the volume of daily transactions has gone up.

    How do you feel about it?

    I���m not happy about the increase in withdrawal charges. However, if I don���t get cash, I can���t open the shop, and I won���t make money for that day. It���s either I make the best of it or close down the business. 

    Isn���t there a workaround that would benefit POS agents and customers?

    It���s out of our hands. The banks need to give people access to their money again. The withdrawal limit at the ATMs is currently ���20k/day, which doesn���t work. When the banks start paying people money over the counter, and the ATM withdrawal limits go back up, everything will return to normal. I expect this will happen before the end of February or when the elections are over. 

    So how are you planning for when this business isn���t profitable for you anymore?

    The plan is to save up for a 2006 or 2007 Toyota Corolla and sign up to be a driver on Uber. Sadly, this will cost me nothing less than ���2.5m. This same car was about ���1m two or three years ago. 

    The second option is to become an agent for online betting companies. Nigerians gamble a bit, and I like businesses that give me cash flow. I believe I can make this happen by 2024, and I shouldn���t need more than ���1m to be in business.

    I currently save ���150k/month and have ���600k in my savings. If nothing changes, I should raise the capital I need by the end of the year. I wish I could save a minimum of ���200k every month, but that���s not been possible. 

    Why not?

    Family obligations. My sister is in fashion school. I pay my parents��� rent and send them a monthly allowance. Also, my dad was recently diagnosed with prostate cancer, and his drugs cost ���20k/month in addition to other hospital bills. 

    I���m really sorry about your dad

    It���s all right. I love that I can take care of these expenses even if it means I can���t save as much as I���d like. My thinking is, I���ll still do everything I want to do; it might just take me a longer to get there. I don���t think it matters how long it takes.

    That���s a good way to think about it. How much do you make in an average month now?

    ���200k – 250k from my POS shop. I make an extra ���100k from trading gift cards on the side. 

    Gotcha. What do your recurring monthly expenses look like?

    Have you considered other financial management options besides saving?

    I feel like I���m a little late to the party. Everything I know about financial management is from accounts I follow on Twitter. In fact, I only stopped saving money with my sister when I found out in 2022 that there were apps that could do this. 

    However, my constant need for cash hasn’t allowed me to explore financial investments. At the moment, I can���t leave money compounding for years because of my short-term plans. 

    Where do you imagine you���ll be in five years?

    I���d have started another business. The only reason why I want to try out  transportation or online betting is to raise money for my long-term project. 

    Tell me more

    I want to open a pharmacy and supermarket within the next five years. I won���t run the daily operations of the pharmacy because I don���t have a license, but I���ll put the money down and be in the background. I���ll need about ���6 – 7m, so it���s my long-term saving goal. 

    I think I���ve done well considering where I���m coming from, which is why I believe I can pull it off. Money gives freedom. As I earned more money over the years, I���ve been able to do things I didn���t think I could. 

    How would you rate your financial happiness on a scale of 0-10?

    6. I haven���t totally figured out a primary means of income beyond the POS business. If I had assurances it would still be as profitable as it is now in the next five years, the number would probably be 8.

    But there are no assurances. It���s okay, though. I saved my way here, and I don���t intend to stop now. 

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